Complaints Handling
In Cardaq HK our first value is the customer and we highly value each of you. If you have any complaint regarding our services, employees or products, please leave the message above that included full information. We will try our best to reply to your message as soon as possible.
Cardaq HK’s policy states that if a complainant remains dissatisfied after contacting all parties, they may seek redress through the FOS and ultimately the courts. Cardaq HK will mark the complaint file with the advice provided and reclassify the complaint as ‘Investigated but not resolved’.
The FOS is a free service that can be contacted at any point in a dispute, provided the complainant has first contacted the financial organization involved. Most cases are resolved within 6 months, though some take longer.
To contact the FOS:
Financial Ombudsman Service
Adress: Exchange Tower London, E14 9SR
Telephone No.: 0800 023 4567
E-mail: complaint.info@financial-ombudsman.org.uk
More information about the FOS: www.financial-ombudsman.org.uk or download the booklet entitled «Your Complaint and the Ombudsman».